Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users aged 18+ who are interested in high-quality crafting supplies. By using our site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on our website (images, text, designs, product descriptions) is the property of Handicraft Shop or our suppliers and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

1.3 User Conduct

You agree to:

• Provide accurate information when creating accounts or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with other users’ enjoyment of the site

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our crafting supplies (including Afghans & Blankets, Apparel, Baby items, Craft Kits, and Home Decor products). However, slight variations in color or texture may occur due to monitor differences and the handmade nature of some items.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Services

We provide worldwide shipping (excluding some Asian countries and remote areas) and customer support via email at [email protected].

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity or pricing errors.

3.2 Pricing

All prices are in USD. We occasionally run promotions which may affect pricing. While we strive for accuracy, if we discover an error in pricing, we will contact you before processing your order.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You confirm that the payment method used is yours or that you have authorization to use it.

3.4 Order Confirmation

You will receive an email confirmation once your order is placed. A second email with tracking information will follow when your order ships (typically within 1-2 business days).

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95): via DHL or FedEx, estimated delivery 10-15 business days after shipping
• Free Shipping: for orders over $50 via EMS, estimated delivery 15-25 business days after shipping

4.2 Delivery Times

Delivery estimates are not guarantees. Factors like customs processing, weather, and carrier delays may affect delivery times. We cannot be held responsible for delays beyond our control.

4.3 International Orders

International customers are responsible for any customs duties, taxes, or fees imposed by their country. We cannot predict or control these charges.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• Item is unused and in original condition
• Original packaging is intact
• You provide proof of purchase

5.2 Non-Returnable Items

The following cannot be returned:

• Opened or partially used Craft Kits & Crochet Kits
• Beaded & Sequin items (due to delicate materials)
• Custom or personalized orders
• Clearance or sale items marked as final sale

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days of receipt
2. Include your order number, product details, and reason for return
3. Wait for approval and return instructions
4. Ship the item to our return address at your expense:
   Handicraft Shop Returns Department
   1993 Roosevelt Wilson Lane
   Long Beach, US 90808

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5.5 Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately with photos of the item and packaging. We will arrange for replacement or refund and cover return shipping costs.

6. Limitation of Liability

Handicraft Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Losses resulting from events beyond our reasonable control
• Incorrect use of our products
• Third-party actions (e.g., shipping carriers)

Our maximum liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our site after changes constitutes acceptance of the new Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, USA. Any disputes shall be resolved in the courts of Long Beach, California.

10. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Mail: Handicraft Shop, 1993 Roosevelt Wilson Lane, Long Beach, US 90808