Welcome to Handicraft Shop’s FAQ! We’re a Long Beach-based creative haven specializing in premium craft kits delivered worldwide with care. Whether you’re stitching sequins, crocheting cozy blankets, or creating mosaic masterpieces, we’re here to support your creative journey.

About Our Products

What types of craft supplies do you offer?
We specialize in high-quality craft kits across various categories including:
  • Afghans & Blankets
  • Crochet and Latch Hook kits
  • Beaded and sequin crafts
  • Home decor projects
  • Seasonal ornaments
  • Felt and mosaic creations
  • Baby crafts and apparel
Each kit is hand-checked in our Long Beach studio to ensure premium materials.
Are your craft kits suitable for beginners?
Absolutely! We offer projects for all skill levels. Our crochet kits and craft kits are perfect for beginners, while more advanced crafters will love our intricate latch hook and mosaic collections. Each kit comes with all necessary materials and instructions.

Ordering & Account

How do I create an account?
You can create an account during checkout at www.hobbycraftsstore.com. Having an account lets you track orders, save favorites, and get updates on new craft collections.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries (excluding some Asian and remote areas). Our Long Beach team carefully packages each order for international delivery.
What are my shipping options?
We offer two shipping methods:
  1. Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after shipping)
  2. Free Shipping: For orders over $50 via EMS (15-25 business days after shipping)
Processing takes 1-2 business days for all orders.
When should I order holiday crafts?
For fastest delivery of our seasonal ornament and decor kits, we recommend ordering before November 1st. During peak season (October-December), processing may take an additional 1-2 days.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. If your crafting supplies don’t meet your expectations, please contact our craft-loving support team at [email protected] for an easy return process.
What if my items arrive damaged?
We take special care in packaging delicate materials like sequins and beads. If anything arrives damaged, please contact us immediately with photos at [email protected] and we’ll make it right.

Customer Support

How can I contact customer service?
Our craft-loving support team is available via email at [email protected]. We typically respond within 24-48 hours.
What’s your physical address?
Handicraft Shop
1993 Roosevelt Wilson Lane
Long Beach, US 90808
(Please note this is not a retail location – we’re an online-only craft haven)

Every Handicraft Shop package carries more than supplies—it carries creative possibilities. We can’t wait to see what beautiful stories your hands will stitch, bead, and craft from the materials we carefully deliver.

Happy crafting!
The Handicraft Shop Team